Blue Horizon Travel14-day refund window
If you change your mind, you can request a full refund of your coordination fee within 14 days of your booking date, for any reason.
After 14 days: move your dates
After the 14-day window, instead of a refund we'll move your booking to later travel dates. Send us an enquiry with your new dates and we'll re-arrange your trip under the same booking.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net and look up your order using the email from your receipt, or email us at jmyazoe@bluehorizonhospitality.com and we'll help. To change dates, use our Book with us page.
Provider costs
This policy covers Blue Horizon coordination fees only. Hotel, car rental, boat, flight and other provider costs are paid directly to those providers and follow their own refund rules.